Home>customer service
Customer Service SHIPPING AND RETURNS POLICY
  • Shipping and Handling
Unlike many other web sites that have special rules and lots of fine print, Hermatiad offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. Hermatiad understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 7-10 business days. Our Economy option may ship via FEDEX or USPS Priority Mail. Oversized or special delivery items may be subject to a Delivery Charge in addition to the above standard shipping rate. *Please do not insert P.O Box in the address. Products are not envelopes.

US
MERCHANDISE AMOUNT
OVER TO Standard THREE DAY NEXT DAY SATURDAY
$0 $100 FREE $15 $20 $30
$100 $300 FREE $20 $25 $35
$300 $500 FREE $25 $30 $40
$500 and above FREE $30 $35 $45
Outside of US and Canada
MERCHANDISE RETAIL
OVER TO STANDARD
$0 $50 $40
$50 $100 $45
$100 $150 $50
$150 $200 $55
$200 $300 $60
$300 $500 $75
$500 $700 $90
$700 $1,000 $100
$1,000 and above $120
Additional Shipping & Handling Information Standard Allow about 7-10 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 days for delivery Three Business Days Order must be submitted before 12:00 noon EST Monday-Friday. This service is not available for POboxes or outside of the Continental US. Next Business Day Order must be submitted before 12:00 noon EST Monday-Thursday. This service is not available for POboxes, outside of the Continental US, and in some rural areas. SaturdayOrder must be submitted before 12:00 noon EST Friday. This service is not available forPOboxes, outside of the Continental US, and in some rural areas.
  • Return Policy
All items are returnable unless the item is marked “Final Sale”. Please follow the below process for returning your parcel to us: - Re-Pack the item in its original packaging with labels and tags still attached. - Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not posit the package through the post box without obtaining a certificate of posting. - Keep your certificate of postage safe as you will need this as your proof of return. -Simply return your items to the following address within 14 days of the date. Please note that returns will be made at your own cost unless the item is faulty product.

Hermatiad: 2 Executive Dr. Ste.425 Fort Lee, NJ 07024 - If you receive a faulty item and would like a refund, please send us an email info@hermatiad.com, advising us of your order number (found in Order History in ‘My Account’) along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you. - Please return the item to us following the same procedure as stated above. REFUND -If you would like to return an item, we promise to refund you within 10 days of the day that we email you confirmation of a refund. Please note, this is provided that the product returned is received back within the 14 day returns period. -Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However, if there is more than the returned faulty item in the same order, the delivery charge will not be refunded. -In the even that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. -We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Have questions? Hermatiad is happy to help! email info@hermatiad.com
 

SIGN UP FOR OUR NEWSLETTER

BECOME A MEMBER and Join us and receive special promotions, news, and e-catalogs.

FOLLOW US

Follow and like Hermatiad to stay up-to-date with exclusive news and offers

   
SSL